The pressure to employ a knowledgeable team increases daily as homeowners become
more sophisticated about the financing options available to them. The Internet
makes it easy for homeowners to educate themselves on the entire loan process.
It's not uncommon to encounter a borrower who has thoroughly researched the kind
of loan they want long before they begin the application process. With this
knowledge in hand, borrowers search for a mortgage professional that can deliver
the loan program they want and more.
In the mortgage world where brokers,
loan officers, and processors sometimes struggle just to keep pace with volume,
meeting the demands of a sophisticated borrower becomes even more of a
challenge. The busier an office is the more likely important business practices
like orientation and training are to fall by the wayside. Sooner or later,
tale-tell signs like slow turnaround, staffing issues, errors, and customer
satisfaction problems began to surface. It's when these things happen that
mortgage professionals are forced to seek out a solution.
"More than 50%
of the clients who come to us for training solutions have challenges that an
effective orientation strategy and continuing education program would easily
resolve" says Stephanie Graham, founder and CEO of Complete Mortgage Processing.
"They don't always realize how costly delayed training can be. Sometimes the
wakeup call happens when a big deal is lost to a competitor or in even worse
cases, when stiff fines are imposed for regulatory violations".
Mortgage
professionals seeking supplemental training have a variety of options to choose
from at Complete Mortgage Processing. A few popular training formats
include:
-Free e-courses and newsletters
-Digital Loan Processor
In-A-Box?training guides
-Online interactive quizzes
-On-going training
via a members network
-Live teleseminars
-And custom on-site
training
Training tools are available 24 hours per day 7 days per week
with the exception of live training. Mortgage professionals with unique needs
are given the opportunity to have their most pressing question answered via
CMP's "Ask The Mortgage Trainer" service.
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